We are looking for a dedicated Administrative Assistant to join our Fellowship Square team. As the first point of contact for residents, visitors, and employees, you'll play a key role in delivering exceptional customer service, assisting with maintenance requests, and connecting customers with the right staff members. This position requires a strong commitment during the training period to develop a comprehensive understanding of our campus and services, ensuring you can provide the best support to our community.

If you're passionate about delivering exceptional customer service, supporting a vibrant community, and contributing to a positive work environment, we want to hear from you!

• Greet residents, visitors, and vendors with a warm, friendly, and professional demeanor.
• Manage phone inquiries promptly and professionally, addressing customer concerns and directing calls as needed.
• Help customers place maintenance work orders and ensure follow-up as needed.
• Direct customers to the appropriate staff members to address their needs or concerns.
• Collect, count, log, and report monthly volunteer hours.
• Create and distribute volunteer timesheets across the community.
• Perform daily receptionist tasks and provide administrative support as assigned by the Director of Resident Experience.
• Maintain records of overnight residents, guests, and create required reports based on gathered information.

• Minimum of 1 year of customer service experience, preferably in a healthcare or senior living environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic Windows operations.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong ability to deliver high-quality customer service and resolve inquiries or issues effectively.
• Ability to think critically and solve problems in real-time with a customer-focused mindset.
• Excellent organizational and multitasking skills with a keen eye for detail.
• Ability to handle sensitive information with discretion and maintain confidentiality.

Preferred Skills:

• Previous experience in a senior care or healthcare environment.
• Familiarity with accounting software or tools for entering receipts and invoices.
• Strong organizational skills with experience in administrative tasks, report generation, and recordkeeping.
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.

Schedule: Sunday and Monday, 8:30am - 5:00pm 

What we Offer:

• Daily pay option available.
• Medical, dental, and vision insurance options.
• Paid time off and paid sick leave.
• 403b company matched retirement plan.
• Career Growth Opportunities.
• The company provides a $15,000 life insurance payout, with the option to purchase additional coverage.
• Employee assistance program and much more!

Why Join Us?

• Be a part of a team dedicated to improving the lives of seniors in our community.
• Ongoing training and support to help you grow in your role.
• Work alongside a passionate team in a friendly and supportive setting.
• Competitive compensation and benefits package.

About Us:

Fellowship Square is a non-profit Christian Care Community that has been offering affordable senior housing for over 40 years while enhancing the quality of life and independence of our residents.

As a company, we take great pride in delivering an exceptional living experience to our residents and fostering a warm, family-like environment for our team.

Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.