We are seeking a compassionate, motivated, and hospitality-driven Resident Navigator to join our team and serve as the welcoming face for new residents transitioning into our community. This role is central to creating a smooth, personalized, and positive move-in experience while supporting existing residents through lease renewals and ongoing community engagement.
As a Resident Navigator, you’ll collaborate closely with our Sales Team, Resident Experience Director, and multiple departments to foster trust and ease from the very first day. Your energy, enthusiasm, and attention to detail will play a vital role in promoting a culture of service, respect, and warmth throughout the community.
Serve as the primary contact for new residents during their move-in process.
Coordinate communication between departments (Dining, Security, Maintenance, etc.) to ensure readiness.
Conduct move-in day support: deliver welcome gifts, verify apartment setup (Wi-Fi, keys, etc.).
Guide new residents on community tours and facilitate introductions to key staff and services.
Support and facilitate New Resident Welcome events with Resident Experience, Activities, and Social Services.
Manage lease renewals and assist in organizing IDA documentation.
Conduct move-out procedures and complete necessary documentation.
Assist with volunteer coordination and maintain related tracking and data.
Develop and maintain the Resident Ambassador Program.
Administer satisfaction surveys and compile quarterly move-in summaries.
Ensure adherence to HIPAA privacy standards and residents' rights.
Promote a positive, warm, and professional atmosphere throughout the community.
Perform administrative duties and support other departments as needed.
High school diploma or GED required.
Minimum of 6 months of experience in hospitality or customer service; or equivalent combination of education and experience.
Strong interpersonal, listening, and communication skills.
Ability to work independently and remain calm under pressure.
Basic knowledge of seniors' social, psychological, and intellectual needs.
Proficiency in Microsoft Office (Word, Excel, Publisher, etc.).
Typing speed of 30–40 WPM.
Organized, flexible, and committed to excellent service delivery.
Experience in senior living or retirement housing settings.
Ability to maintain confidentiality and comply with HIPAA guidelines.
Familiarity with Yardi software and resident tracking tools is a plus.
Pay Rate: The starting pay rate for this position is $22 per hour, with compensation varying based on experience and qualifications.
Benefits:
At Fellowship Square, we believe that every resident deserves a warm welcome and ongoing support. As a Resident Navigator, you will be at the heart of this mission making a meaningful impact in residents' lives while working in a collaborative and rewarding environment.
About Us:
Fellowship Square is a non-profit Christian Care Community that has been offering affordable senior housing for over 40 years while enhancing the quality of life and independence of our residents.
As a company, we take great pride in delivering an exceptional living experience to our residents and fostering a warm, family-like environment for our team.
Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
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