We are seeking a Regional Director of Experience (DOE)—a dynamic leader responsible for shaping, elevating, and consistently delivering an exceptional resident and family experience across all Fellowship Square and Christian Care communities. This is a highly impactful role that blends strategy, innovation, leadership, and cross-functional collaboration to ensure every resident thrives.

Reporting directly to the Chief Sales, Marketing & Experience Officer, the DOE will foster brand loyalty and ensure a customer-centric approach across all business operations. The ideal candidate will have exceptional communication, leadership, and people management skills, with a proven ability to develop strategy, collaborate across teams, and drive the big picture vision for senior living and the resident experience. The DOE will also support Experience Directors at each community, championing innovation, engagement, wellness, and program excellence.

• Lead customer experience strategy and ensure alignment with our mission, vision, and values.
• Mentor and support community-level Directors of Experience to champion resident engagement.
• Oversee lifestyle programming across communities, ensuring innovation, quality, and measurable impact.
• Collaborate with Sales, Marketing, Dining, Wellness, and Operations to deliver a seamless resident journey.
• Monitor resident satisfaction, retention, and referrals—using feedback and data to drive continuous improvement.
• Ensure compliance, program consistency, and hospitality standards through regular site visits.

• Education/Experience: Bachelor’s degree or equivalent, with 7+ years in senior living operations.
• Leadership: Proven ability to lead, inspire, and develop teams in Independent Living or Continuum of Care settings.
• Skills: Strong communication, organizational, and customer service skills; ability to manage multiple priorities.
• Knowledge: In-depth understanding of senior living best practices, resident programming, and regulatory compliance.
• Other: Ability to travel, make independent decisions, and collaborate across diverse teams.

Preferred Skills

• Experience leading Independent Living, Assisted Living, and Memory Care
• Proven ability to develop and implement signature lifestyle initiatives that improve resident engagement.
• Strong knowledge of competitive markets, demographics, and administrative practices within senior living.
• Experience with customer satisfaction measurement, data analysis, and program evaluation.
• Proficiency with CRM, EHR, and other senior living software systems.
• Excellent interpersonal skills, with the ability to tactfully engage residents, families, and staff.
• Background in budgeting and financial oversight for resident programming and experience initiatives.
• Ability to stay ahead of industry trends and drive innovation in wellness, lifestyle, and engagement offerings.

Benefits:

• Robust Insurance Coverage – Medical, dental, and vision plans tailored to your needs
• Generous Paid Time Off (PTO) – Designed to support work-life balance and meaningful time away from work.
• 403(b) Retirement Plan – With company matching to support your long-term financial goals
• Company-Paid Life Insurance – $15,000 coverage, with the option to purchase additional protection
• Employee Assistance Program (EAP) – Confidential resources to support your well-being
• And More – A values-driven workplace that cares for our people as much as our residents

About Us:  

Christian Care is the largest provider of non-profit senior living in Arizona.  Christian Care owns and manages five (5) Fellowship Square Senior Living Communities, and three (3) Christian Care Manor Communities.

As a company, we take great pride in delivering an exceptional living experience to our residents and fostering a warm, family-like environment for our team.

Website: Independent & Assisted Living in Arizona - Fellowship Square

Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.